Refund Policy

At ElegenTech, we strive to provide our customers with the best shopping experience possible. We understand that occasionally, you may need to return or exchange a product. This Refund Policy outlines the terms and conditions for requesting a refund or replacement for items purchased from our store.

  1. Eligibility for Refund or Replacement:
  2. To be eligible for a refund or replacement, you must have purchased the item directly from [Elegentech.com].
  3. You may request a refund or replacement for an item at any time between the date of purchase and throughout its lifetime doesn’t matter if you used the item or not if its broken or not even if you had it for 1 year later and you want to refund for the item you are eligible if you are in the UAE.
  4. You must possess the original packaging box of the item along with the receipt, either in your email or any other proof of purchase.
  5. Refund Process:
    • To initiate a refund or replacement request, please contact our customer support Email: [support@elegentech.com]
    • Provide our customer support team with the necessary details, including: – Your name – Order number – Item name – Reason for refund or replacement
    • Our customer support team will guide you through the return process, including providing you with a return shipping label, if applicable.
    • Once we receive the returned item, we will inspect it to ensure it is in its original Elegentech item with the packaging box intact.
    • Upon successful inspection, we will process your refund or replacement request within [21] business days.
    • Refunds will be issued in the original form of payment used during the purchase.
    • Items purchased through special promotions, clearance sales, or discounted offers may have specific return conditions, which will be communicated to you at the time of purchase.
  6. Shipping Costs:
    • If the refund or replacement is requested due to an error on our part (e.g., wrong item shipped or defective product), we will cover the return shipping costs.
    • If the refund or replacement is requested for any other reason not attributable to us, you will be responsible for the return shipping costs.
  7. Lifetime Guarantee:
    • Our refund and replacement policy extends throughout the lifetime of the purchased item.
    • “Lifetime” refers to the period during which the item remains functional and suitable for its intended purpose and if the item was damaged and we can fix it the refund is eligible but if its damaged beyond prepare the refund is not eligible.
    • We reserve the right to assess the condition and eligibility of the item for a refund or replacement, taking into account factors such as wear and tear, natural degradation, and adherence to product care instructions.
  8. Contact Us: If you have any questions or concerns regarding our refund policy, please feel free to reach out to our customer support team through the following contact details: (Support@elegentech.com)

Refund Exceptions:

Please be aware that certain items may not be eligible for a refund or may be subject to specific return conditions. These may include:

  1. Items that are specified as non-refundable or final sale.
  2. Personalized or customized items.
  3. Perishable goods or items that cannot be returned due to hygiene reasons.
  4. Items that have been used and damaged beyond repair , or altered after delivery.
  5. Items were purchased through Coupon codes or Discounts.

We reserve the right to refuse refunds if the returned item(s) do not meet the eligibility criteria or if the return is not made within the specified timeframe.

If you have any questions or need further assistance regarding our refund policy, please reach out to our customer support team. We are here to help you with any concerns you may have.

Thank you for choosing “ElegenTech” We appreciate your business and value your satisfaction.