For any queries:

Email us at support@elegentech.com

Frequently Asked Questions

Please read our FAQ before sending us a message.

Shipping is free for orders from the UAE. However, for international deliveries, there will be charges based on the destination country. The specific delivery fees will vary depending on the country to which the order is being shipped

On the website, you can make payments using various payment methods, including:

1. All major credit cards: You can use Visa, MasterCard, American Express, and other accepted credit cards for online payments.
2. Apple Pay: If you are an Apple device user, you can use Apple Pay to make convenient and secure payments.
3. Google Pay: For Android users, Google Pay is available as a payment option.
4. PayPal: You can also opt to use your PayPal account for payment if you prefer this method.
5. Cash on Delivery (COD): If you prefer to pay in cash, you can choose the Cash on Delivery option, allowing you to pay when the order is delivered to your doorstep.

Please note that the available payment methods might be subject to change or updates over time, so I recommend checking the website directly for the most current list of accepted payment methods.

The local delivery time for orders from the Online Shop is typically between 2 to 5 days. This means that if you are located within the same country or region as the Online Shop’s fulfillment center, you can expect to receive your order within this timeframe.

However, please keep in mind that delivery times may vary depending on factors such as the availability of the product, the shipping method chosen, and the specific location of the delivery address. Additionally, unforeseen circumstances, such as holidays or adverse weather conditions, could also impact delivery times.

For the most accurate and up-to-date information regarding delivery times for your specific location, I recommend checking the Online Shop’s website or reaching out to their customer support team.

Shopping on the Online Shop is highly secure, and your data is protected to ensure your privacy. The website takes measures to safeguard your information and will not share it with any unauthorized parties. Your data will only be shared with entities directly involved in the shopping and payment process, such as payment gateway companies, to facilitate secure transactions.

For more detailed information about how your data is handled and protected, I recommend reviewing the Privacy Policy on the website. The Privacy Policy should provide a comprehensive overview of the website’s data handling practices, including how they collect, use, store, and protect your personal information. It’s always a good idea to familiarize yourself with the Privacy Policy of any website you shop on to understand how your data is managed and ensure your online safety.

Upon placing your order, you will receive an email receipt confirming your purchase. Subsequently, we will promptly notify the courier company with your shipping address details, ensuring they know where to deliver your order. With this efficient process in place, you can expect to receive your package within 2 to 5 days. It’s that simple and convenient!

Absolutely! Upon placing your order, you will receive an invoice sent directly to your email address. This ensures you have a record of your purchase for your reference and records.

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